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Subscriber

· Act 4: Retain & recoverRecorded walkthrough

Subscriber — pause instead of cancel

Captured from the real, deployed UI by the test suite that proves this step — if the step had broken, this still would never have been captured. The highlighted region is the step's focus; the caption is its narration.

Step 1 — 1A subscriber about to leave is offered a pause instead — keep the plan, just hold the deliveries.

Step 2 — 2Paused, not cancelled — a retention save the subscriber chose themselves, from the storefront.