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Subscriber

· Act 4: Retain & recoverRecorded walkthrough

Subscriber — cancel a subscription

Captured from the real, deployed UI by the test suite that proves this step — if the step had broken, this still would never have been captured. The highlighted region is the step's focus; the caption is its narration.

Step 1 — 1Done with the subscription? The subscriber can cancel outright from the portal — no hold music, no retention gauntlet.

Step 2 — 2Cancelled — and still recoverable: a 14-day grace window means a changed mind is one click from reactivation.