‹ All walkthroughsStep 37 of 43

Merchant admin

· Act 5: Run & grow the programRecorded walkthrough

Subscription detail — admin overrides

Captured from the real, deployed UI by the test suite that proves this step — if the step had broken, this still would never have been captured. The highlighted region is the step's focus; the caption is its narration.

Step 1 — 1The full subscription, inside the BigCommerce admin — identity, billing period, every charge attempt, and the override actions a merchant reaches for when a renewal goes sideways.

Step 2 — 2The merchant confirms the cancellation and logs why — "Customer requested cancellation; confirmed by email" — for the audit trail.

Step 3 — 3Cancelled — confirmed in the UI, with the reason logged as a merchant_user audit event.