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Merchant admin

· Act 4: Retain & recoverRecorded walkthrough

Exceptions — failed-charge recovery

Captured from the real, deployed UI by the test suite that proves this step — if the step had broken, this still would never have been captured. The highlighted region is the step's focus; the caption is its narration.

Step 1 — 1The exception queue is the merchant’s action list — every failed renewal, triaged, with the fix one click away. A declined charge is recovered revenue if someone catches it.

Step 2 — 2Opening the exception shows the proposed fix — retry the card or send a payment-update link.

Step 3 — 3The merchant resolves it — "Customer updated card; renewal retried and captured" — and the queue clears the moment the charge is recovered.

Step 4 — 4Cleared. One pass through the queue and the recoverable revenue is back — no spreadsheet, no second tool.